Support

Need help with Lexido? Email support@getlexido.com and we’ll get back to you.

Common questions

The app crashes when I import a .apkg file. Most often this is a deck format we haven’t seen yet. Reply to your email with the deck name + (if possible) a few notes on where you got it and we’ll add support.

Audio doesn’t play on a generated card. A few card audio files come out empty when the upstream synthesizer hiccups. Delete the card and re-generate it, it’ll typically work the second time.

I’m past today’s new-card limit but want to drill the whole lyric deck anyway. On a Lyric Vocab focus deck, tap the deck row → “Drill all N cards” button. Cards you rate during the drill still count against tomorrow’s quota, so you won’t get bonus new cards on your main deck.

How do I switch languages? Tap the language flag in the top-right of the Decks tab. To add a new language, open Settings → Add language.

Where does my data live? On your phone. Lexido has no account system today, your decks, ratings, and review schedule never leave the device. Generated cards are cached in a shared library on our backend (anonymous), keyed only by the word + language. See the privacy policy for the full breakdown.

Bugs + feature ideas

Same email: support@getlexido.com. Screenshots help; the iOS version + a short description of what you were doing helps more.